Operational Review for Top10 UK Shopping Centre

Brief

Rigby Morrison was requested by a national facilities management organisation to conduct a hard services operational review at a UK top 10 shopping centre. The onsite team consisted of 24 engineers, covering electrical, mechanical, HVAC and fabric services. In addition, the site employed a contract manager, compliance manager, compliance administration, help desk administration, and permit services.

The aim was to understand what is required to deliver the contracted services in the most efficient and effective way, whilst exploring current and required resource. In addition, the operation did not want to reduce their onsite resource.

Solution

Rigby Morrison worked onsite for a 6 month period to review all CAFM data, processes, and compliance data, as well as conducting workshops to gain site knowledge. From this, a detailed data analysis was conducted to meet the aim of the project, culminating in a thorough report of the findings, recommendations, and conclusions. All of which were presented at the board level and subsequently disseminated throughout the operation at appropriate information levels.

Results

3 months following the review, a 7% increase was observed in PPM hours and a 11% reduction observed in reactive hours. In addition to this, no reduction in onsite resource was recommended, based on the data analysis, and an increase of 500+ hours of energy and sustainability tasks were implemented which significantly contributed to the shopping centre’s annual energy target.

Feedback

The hard services provider was amazed by the improvement in operational performance and delighted to have retained resource based on fact. Furthermore, the client was happy to be provided with energy and sustainability initiatives that help meet the annual target.